Frequently Asked Questions
Unable to find an answer? Submit a ticket and we'll be in touch! 👩🏻🔧📬
Privacy
Assistant Folders
- I accidentally unsubscribed from a sender, can I re-add them in the app?
- Why can't I unsubscribe or I occasionally receive a bounce notification from the senders?
- What is the "Entertainment" folder?
- What is the "Bills & Receipts" folder?
- What is the "Packages" folder?
- What is the "Travel" folder?
Notifications and Sounds
Getting Started
- What is Snooze?
- What is this green shield emblem with a checkmark attached to some messages?
- How do I delete messages?
- How do I archive messages?
- How do I forward a message?
- How do I reply to a message?
Customizing Email
- Adding attachments from Microsoft Office apps to your message
- Enabling Email notifications on your Apple Watch
- How can I manually configure or customize Advanced Settings for my account?
- What is Touch ID security and how do I enable it in Email?
- How do I change my Default Address?
- How do I change the number of lines I can preview in a message?
General Questions
- How do I fix an authentication error with my iCloud account?
- How can I mark a message as spam?
- What is the difference between archiving and deleting an email?
- How do I remove an email account from the app?
- Where can I access my personal folders from each email account?
- How can I permanently delete my messages?